Support Hub
Everything you need, right here.
Life's complicated enough without hunting for answers. Whether it's orders, returns, subscriptions, or just a quick question, you'll find what you need below. Or use the search bar to jump straight to it.
Orders & Shipping
Your delivery options, costs and timelines are shown at checkout and in your confirmation email. Also track your order on our dedicated page.
Returns & Un-Delivered Parcels
Something not right with your order? Contact us within 14 days of delivery. For hygiene and safety, we can only accept returns of products with unbroken seals.
Subscriptions
Save 10% with Subscribe & Save (delivered every 30 days). Manage everything through the Manage Subscription page.
Payments
We accept Shopify Payments and Revolut, including cards, Apple Pay and Google Pay where available. Need a VAT receipt? Just ask.
Quality
Made in the EU to GMP and HACCP standards, with independent testing here in Ireland.
A note on safety
Our supplements are for adults 18+. If you're pregnant, breastfeeding, taking medication or have a medical condition, please speak with your GP, midwife or pharmacist before use.
Still stuck?
Drop us a line at hello@briwellness.ie. We're here to help.
where here to help
Frequently Asked Questions
Can I open the capsule and mix with food?
Yes, if swallowing capsules is difficult. Mix with a cool, neutral food. Avoid hot drinks or acidic juices.
Do your products have side effects?
Most people tolerate our formulas well. If you experience any unexpected effects, stop use and consult a healthcare professional.
What units do you use on labels (mg vs µg)?
We use milligrams (mg) and micrograms (µg). On the site we may also write mcg for readability, both mean micrograms.
How should I store BRÍ?
Store in a cool, dry place away from direct sunlight. Keep out of reach of children. Close the lid firmly after use.
What is the shelf life?
Typically up to 24 months from manufacture. Please check the best before end (BBE) date on your bottle.
Where do you ship?
We currently ship within the island of Ireland and the EU. If your country isn’t available at checkout, email hello@briwellness.ie.
How much is shipping and how long does delivery take?
Shipping cost and delivery time are shown at checkout and in your confirmation email.
Find more details about Shipping costs and timelines per location on our dedicated Shipping and Delivery page.
Can I change or cancel my order?
If your order hasn’t shipped yet, contact us and we’ll help. Once it has shipped, you can use the courier’s tracking link to manage delivery options.
Can I return my order?
If something isn’t right, reach out within 14 days of delivery. For health and safety reasons we can only accept unopened bottles in resalable condition.
Find out more on our dedicated Shipping and Returns page.
Do you offer supplement subscriptions?
Yes—save 10% with Subscribe & Save — delivered every 30 days. Manage everything from the Manage Subscription link in our header.
How do I pause, skip or cancel a subscription?
In your customer portal you can change the next date, quantity, swap products, pause or cancel any time before renewal. You’ll get an email reminder ahead of each charge.
Which payment methods do you accept?
We use Shopify Payments and Revolut. Card payments (Visa/Mastercard) plus Apple Pay/Google Pay are supported where available.
How do I get a VAT invoice or receipt?
Your order confirmation email includes a receipt. Need a formal VAT invoice? Email hello@briwellness.ie with your order number.
Is your packaging sustainable?
Premium doesn't mean wasteful. Every part of your BRÍ order has been considered, from the bottle in your hand to the mailer it arrives in.
Weather Proof, Earth Friendly
Your BRÍ Wellness supplements arrive in compostable mailer bags designed to handle Irish weather while being kind to the environment.
Our Mailer Bags
Built for Irish Conditions
Made from PLA+PBAT+Starch blend materials that withstand rain and rough handling during transit, so your supplements arrive in perfect condition. 100% biodegradable and certified compostable. These bags break down completely in 150 to 180 days at industrial composting facilities, leaving no harmful residues.
Better Than Plastic
Traditional plastic mailers take hundreds of years to decompose. Our packaging returns to the earth naturally, supporting a healthier planet.
Your order arrives in FSC certified cardboard boxes, sourced from sustainably managed forests. We work with Autofulfil in Galway, who share our commitment to doing better: biodegradable mailer bags, paper void fill instead of plastic bubble wrap, and paper tape to seal everything up. They select the smallest box needed for your order, nothing excessive, and all plastic and paper waste at their facility gets properly segregated and recycled.
How to Dispose
Check with your local council about industrial composting facilities or green waste collection services that accept certified compostable packaging.
Every detail matters, right down to the bag your supplements arrive in.
Your BRÍ Bottles
Matte black PET plastic designed for reuse and recyclability. These bottles are built to last beyond their first 30 days. Rinse and repurpose them for travel, vitamins, or whatever your life needs. When you're done, they go straight into your recycling bin.
How do you protect my data?
We use secure payment gateways and follow GDPR. We only keep the data needed to process your order and improve your experience.
View our full GDPR Policy.
Email Us
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