Returns & Undelivered Parcels

If your parcel hasn't arrived within the expected delivery window, here’s what to do:

Step 1: Track your order using your tracking number at our Track Your Order page. This will show you the most recent status and location of your parcel.

Step 2: If tracking shows your parcel is in transit but delayed, please allow an additional 2–3 business days as couriers may experience delays during busy periods.

Step 3: If tracking shows your parcel is with your local depot or out for delivery, contact the carrier directly. You can find carrier contact information on our Shipping & Returns page.

Step 4: If your parcel is genuinely missing or tracking hasn't updated in over 7 days, submit a return request and select “Package Not Delivered / Missing” as your reason.

For delivery-specific queries such as changing your delivery address, arranging redelivery, or locating your parcel at a local depot, it's fastest to contact the courier directly:

An Post: Use their support page at anpost.com/contact-us or track at anpost.com/track.

DPD Ireland: Use dpd.ie/contact-support or tracking.dpd.ie to redirect or reschedule.

DHL Express: Visit dhl.com/ie for international deliveries.

Full carrier contact details and delivery timelines are available on our Shipping & Returns page.

As a food supplement brand, we must comply with strict Irish and EU food safety regulations. Once a product seal is broken, we cannot verify the product's integrity, safety, or whether it has been tampered with or contaminated.

This policy protects both you and future customers by ensuring every BRÍ product meets the highest hygiene and safety standards. We must maintain full traceability and quality control, which becomes impossible once a seal is compromised.

If you’ve opened a product and discovered a quality issue, please contact us at hello@briwellness.ie with photos and details.

We accept returns for the following reasons only:

Damaged or Defective Product: Item arrived broken, leaking, with a compromised seal, or showing manufacturing defects.

Incorrect Item Received: You received the wrong product, wrong variant, or wrong quantity due to a fulfilment error.

Package Not Delivered / Missing: Your parcel is lost in transit or shows as delivered but you haven’t received it.

Product Quality Issue: Contents show spoilage, unusual odor, discoloration, or other quality concerns indicating the product may be unsafe to consume.

Please note: We cannot accept returns for reasons such as “changed my mind,” “didn’t like it,” or “no longer need it.”

Return requests must be submitted within 7 days of your delivery date. This ensures you have time to inspect your order but also allows us to verify freshness and product quality.

To check your delivery date, visit our Track Your Order page and enter your tracking number.

We will review your return request within 48 hours and contact you via email or WhatsApp with next steps.

Here’s our return process:

1. Review (0–48 hours): We review your request, photos, and order details to verify that your issue meets our return criteria.
2. Approval and Label: If approved, we’ll send you a prepaid return label by email or WhatsApp. Print it, attach it to your parcel, and drop it off at your nearest postal location.
3. Return Transit: After we receive your return, we inspect the product to confirm the reported issue.
4. Resolution: If verified, we will send you a replacement. For defective products, you may choose a replacement or a full refund including original shipping.

We will send updates at each stage. You can contact us at hello@briwellness.ie anytime.

We currently accept returns only from the island of Ireland (Republic of Ireland and Northern Ireland).

We cannot process returns from Great Britain, the EU, or international destinations due to customs regulations, long transit times, and challenges maintaining product integrity.

If you are outside Ireland and have an issue, email us at hello@briwellness.ie with your order details and photos, and we’ll work to find a solution.

Photos are required (2 photos) for damaged or defective products, incorrect items received, and product quality issues. We need visual evidence to process these returns.

Photo 1 – Product Seal: A clear photo showing whether the product seal is intact or broken.

Photo 2 – Shipping Label: A clear photo of the shipping label showing the tracking or consignment number.

Photos are optional for undelivered parcels. If your parcel never arrived, you don’t need photos, but delivery-related screenshots or documentation can help us investigate faster.

Tips for good photos: Use natural lighting, make sure text is readable, and capture the full product or label.